Custify
CS PME health scoring
GDPR CompliantSOC 2 Compliant
About Custify
Custify is a platform designed to optimize customer success within SaaS companies.
Source: Custify official website
Key Features
Customer 360
complete view on product adoption and customer usage
Customer Health
KPI assessment to monitor the health of customer portfolios
Expansion & Growth
identification of renewal and upsell opportunities
Automation
increased efficiency through the automation of daily workflows
Tasks and Alerts
creation of automatic tasks to never miss anything
Dashboards & Reports
tracking customer performance via customized dashboards
Surveys
collecting customer feedback to improve the product
Customer Portal
centralization of customer collaboration for greater transparency
Calculated Metrics
combination of metrics for complex insights
Concierge Onboarding
rapid implementation in 4 weeks
Practical Use Cases
Customer support teams use Custify to quickly identify churn risks.
Growth managers utilize the platform to spot upsell opportunities.
SMEs use Custify to automate onboarding processes, reducing training time.