Retently
NPS + churn ML
About Retently
Retently is a customer experience management platform designed specifically for B2B companies and e-commerce brands.
Source: Retently official website
Key Features
Send surveys via email, SMS, and in-app to capture customer feedback at every touchpoint.
Automatically analyze feedback to extract key trends and insights.
Automate survey sending after critical events like purchases or support interactions.
Access detailed analytics to better understand customer experience performance and trends.
Receive alerts via Email or Slack upon receiving new responses.
Create surveys in multiple languages for international audiences.
Customize surveys to reflect brand identity and engage customers.
Free assistance to migrate existing data to Retently stress-free.