Retently
NPS + churn ML
GDPRSOC 2
About Retently
Retently is a customer experience management platform designed specifically for B2B companies and e-commerce brands.
Source: Retently official website
Key Features
Omnichannel Surveys
Send surveys via email, SMS, and in-app to capture customer feedback at every touchpoint.
AI-Powered Insights
Automatically analyze feedback to extract key trends and insights.
Survey Automations
Automate survey sending after critical events like purchases or support interactions.
Practical Use Cases
E-commerce brands can send surveys after delivery to assess customer satisfaction.
B2B companies use Retently to gather feedback during quarterly performance reviews with clients.
Customer support teams integrate Retently with Zendesk to send surveys after closing support tickets.
Starting from
49€/month